For most residential yards with 1-2 dogs, weekly service is recommended. Properties with multiple dogs may benefit from twice-weekly service. We can help determine the best schedule based on your specific needs during your initial consultation.

Factors that influence frequency include:

• Number and size of pets
• Size of your yard
• How often you use your yard
• Weather and seasonal conditions

No, you don't need to be home during our service. As long as we have access to your yard, we can complete the cleaning while you're away. We'll send you a notification when the service is completed.

If you have special instructions or areas that need attention, you can let us know in advance or leave a note. Many of our customers provide us with gate codes or other access instructions to make the process seamless.

For first-time service, we recommend being home if possible so we can meet you and understand your specific needs, but it's not required.

We currently service most of Middlesex and Union counties. Major areas include New Brunswick, Edison, Woodbridge, Elizabeth, Plainfield, and surrounding communities.

The best way to confirm service availability is to enter your zip code on our website or contact our customer service team. We're continually expanding our service area, so check back if we're not currently serving your location.

We work in most weather conditions including light rain and snow. Our technicians are equipped and trained to perform effectively in various weather conditions.

In cases of severe weather (thunderstorms, heavy snow, extreme temperatures) that could compromise our service quality or safety, we'll reschedule your service for the next available day and notify you promptly.

During winter months, please ensure walkways to your yard are clear of ice and snow to ensure our technicians can safely access your property.

Our standard cleaning service includes:

• Thorough inspection of your yard
• Removal of all pet waste
• Proper disposal in sealed bags
• Service confirmation after completion
• Basic yard check for hazards or issues

We clean all accessible areas including lawns, garden beds, patios, and other areas where your pets may frequent. Our technicians are trained to be thorough while respecting your property and landscape.

For recurring service plans, we offer flexible billing options:

• 4-Week Billing: You're billed every 4 weeks for your scheduled services
• 12-Week Billing: You're billed every 12 weeks, with an 8% discount applied to the total
• Annual Billing: Buy 10 months and get 2 months free - our best value option

For one-time services, payment is collected at the time of booking.

We accept all major credit cards, and payment is processed securely through our system. You can update your payment information anytime through your customer portal.

Our 100% Satisfaction Guarantee means that if you're not completely satisfied with our service, we'll make it right. If you find that we've missed areas or the service wasn't up to standard, we will:

1. Return to re-clean your yard at no additional charge
2. Address any specific concerns or issues you've identified
3. Ensure the problem doesn't recur in future services

Please notify us within 24 hours of your service completion if you're dissatisfied for any reason. We'll schedule a re-clean at the earliest possible opportunity.

This guarantee applies to all our residential and commercial services.

Yes, all our technicians undergo a comprehensive screening process before joining our team:

• Full criminal background check
• Verification of employment history
• Reference checks
• Drug screening

Our technicians are also fully trained in our service protocols, safety procedures, and customer service standards before performing service on their own.

We take the security and safety of our customers and their property very seriously and hold our team to the highest standards of professionalism and integrity.

Yes, we are fully insured! While we take great care on your property, in the rare event of an accident, you won't be responsible for any unexpected costs.

Our technicians arrive in branded vehicles and wear uniforms with our logo.

We understand things come up, like scooping the yard yourself, being out of town, or forgetting to unlock the gate. Just give us a call or email us at [email protected], and we'll happily reschedule.

Yes! Sgt. Scooper provides dog waste removal services year-round at all of our locations. Even in the winter, we will still show up to provide services. In locations with snow, most of the waste that accumulates is still scoopable.

Pet safety is our top priority. We follow a comprehensive safety protocol for every visit:

• We send a reminder the day before your service
• You receive a text notification with estimated arrival time
• After completing the job, we secure your gate and take a photo for our records (available upon request)
• Our team sanitizes equipment after every yard to prevent cross-contamination

We're also trained to notice abnormalities in pet waste that could indicate health issues. If we spot anything unusual, we'll alert you right away.