Everything you would ask the crew at the curb.

For most residential yards with 1-2 dogs, weekly service is recommended. Properties with multiple dogs may benefit from twice-weekly service.

Frequency depends on the number and size of pets, yard size, how often you use your yard, and seasonal conditions.

No. As long as we have access to your yard, we can complete service while you are away and send a notification when the visit is complete.

For first-time service, being home can help us learn your yard, but it is not required.

We currently service most of Central Jersey. The best way to confirm availability is to enter your zip code on our website or contact our team.

We work in most weather conditions, including light rain and snow.

Severe weather, lightning, heavy snow, extreme temperatures, or unsafe ice may require rescheduling. We will notify you promptly when that happens.

Yes. We use responsible collection practices and dispose of pet waste according to local requirements. Products used around your yard are selected with pets, families, and lawns in mind.

Standard service includes a yard inspection, removal of all accessible pet waste, bagging and disposal in your trash can, and service confirmation after completion.

• Lawns, garden beds, patios, and accessible pet areas
• Basic yard check for hazards or issues
• Respectful gate and property handling

A typical residential visit takes 15-30 minutes, depending on yard size, number of pets, amount of waste, layout, obstacles, and weather.

Initial cleanups may take longer, especially for yards that have not been serviced recently.

1. Get a quote online by entering your zip code and service preferences.
2. Complete the registration form with contact and property information.
3. Select your service frequency and provide yard access instructions.
4. Submit your request so our team can confirm your scheduled service.

For most areas, we can begin service within 1-3 business days.

Yes. You can change how often we visit through your online customer portal, by phone, or by email.

Your service day is assigned from our routing schedule. Frequency changes usually take effect on your next billing cycle.

Call or email us at least 48 hours before your scheduled service. For longer trips, we can place your account on a vacation hold and resume when you return.

Recurring plans can be scheduled as far in advance as needed. For one-time cleanups or special event service, we recommend booking 1-2 weeks ahead, especially in spring and summer.

Recurring plans are prepaid in billing cycles that cover your scheduled visits for that period.

• 4-week billing: Your plan is prepaid once every four weeks.
• 12-week billing: You are billed every 12 weeks, with an 8% discount on the total.

For one-time services, payment is collected at booking.

Yes. Discounts may include 12-week billing savings, new customer promotions, referral credits, and military or senior discounts. Discounts cannot be combined.

We accept all major credit cards and debit cards. Commercial clients may also have check or invoice options.

You can cancel at any time with no cancellation fees. We request at least 7 days' notice. If you prepaid for services that have not been performed, we will issue a prorated refund for the remaining balance.

If we miss an area or the service is not up to standard, notify us within 24 hours and we will make it right.

Yes. Our technicians are screened, insured, trained on service protocols, and held to high standards for professionalism and pet safety.

Yes. Sgt. Scooper is licensed and insured so you and your property are protected in the rare event of an accident.

We do not sell your personal information. Contact and payment details are handled securely, and our technicians are trained to respect your property and privacy.

You can view our complete privacy policy on the website or request a copy from our customer service team.