Frequently Asked Questions

For most residential yards with 1-2 dogs, weekly service is recommended. Properties with multiple dogs may benefit from twice-weekly service. We can help determine the best schedule based on your specific needs during your initial consultation.

Factors that influence frequency include:

• Number and size of pets
• Size of your yard
• How often you use your yard
• Weather and seasonal conditions

No, you don't need to be home during our service. As long as we have access to your yard, we can complete the cleaning while you're away. We'll send you a notification when the service is completed.

If you have special instructions or areas that need attention, you can let us know in advance or leave a note. Many of our customers provide us with gate codes or other access instructions to make the process seamless.

For first-time service, we recommend being home if possible so we can meet you and understand your specific needs, but it's not required.

We currently service most of Central Jersey.

The best way to confirm service availability is to enter your zip code on our website or contact our customer service team. We're continually expanding our service area, so check back if we're not currently serving your location.

We work in most weather conditions including light rain and snow. Our technicians are equipped and trained to perform effectively in various weather conditions.

In cases of severe weather (thunderstorms, heavy snow, extreme temperatures) that could compromise our service quality or safety, we'll reschedule your service for the next available day and notify you promptly.

During winter months, please ensure walkways to your yard are clear of ice and snow to ensure our technicians can safely access your property.

Yes, we're committed to environmentally responsible practices. All waste is collected in biodegradable bags and disposed of according to local regulations.

Our cleaning and deodorizing products are eco-friendly and safe for your pets, children, and garden. We avoid harmful chemicals that could damage your lawn or affect local water systems.

We regularly review our processes and supplies to ensure we're using the most environmentally sustainable options available.

Our standard cleaning service includes:

• Thorough inspection of your yard
• Removal of all pet waste
• Proper disposal in sealed bags
• Service confirmation after completion
• Basic yard check for hazards or issues

We clean all accessible areas including lawns, garden beds, patios, and other areas where your pets may frequent. Our technicians are trained to be thorough while respecting your property and landscape.

A typical residential service takes between 15-30 minutes, depending on:

• The size of your yard
• Number of pets
• Amount of waste present
• Yard layout and obstacles
• Weather conditions

Initial cleanups, especially for yards that haven't been serviced in a while, may take longer.

Scheduling your first service is easy:

1. Get a quote online by entering your zip code and service preferences
2. Complete the registration form with your contact and property information
3. Select your preferred service frequency and starting date
4. Provide yard access instructions if needed
5. Submit your request

Once submitted, our team will review your information and confirm your scheduled service. For most areas, we can begin service within 1-3 business days.

You can also call our customer service team to schedule your first service if you prefer.

Yes, you can modify your service schedule at any time. Changes to your service day or frequency can be made:

• Through your online customer portal
• By calling our customer service team
• By emailing your account manager

Please note that schedule changes require at least 48 hours' notice. Changes to service frequency will take effect on your next billing cycle.

We do our best to accommodate preferred service days, but availability may vary by location and current scheduling.

We understand that sometimes you need to skip a service or pause during vacations. To skip a service:

• Log into your customer portal and use the "Skip Service" feature
• Call or email us at least 48 hours before your scheduled service
• Use our mobile app to manage your schedule on the go

For vacations or longer pauses, we recommend using the "Vacation Hold" feature, which allows you to specify your away and return dates. We'll automatically resume service when you return.

While on vacation hold, you won't be charged for skipped services.

For recurring service plans, you can schedule as far in advance as you'd like. Once you establish your service frequency, we'll automatically schedule your cleanings accordingly.

For one-time cleanups or special event services, we recommend booking at least 1-2 weeks in advance to ensure availability, especially during peak seasons (spring and summer).

For emergency or last-minute requests, contact our customer service team directly. While we can't guarantee availability for same-day or next-day service, we'll do our best to accommodate your needs.

For recurring service plans, we offer two billing options:

• Monthly Billing: You're billed at the start of each month for that month's scheduled services
• Quarterly Billing: You're billed every three months, with a 10% discount applied to the total

For one-time services, payment is collected at the time of booking.

We accept all major credit cards, and payment is processed securely through our system. You can update your payment information anytime through your customer portal.

Yes, we offer several discounts:

• Quarterly Billing Discount: 10% off when you choose quarterly billing
• New Customer Discount: First week free for new recurring service customers
• Referral Discount: $25 credit when you refer a friend who signs up and your friend gets $25 off their first month
• Military/Senior Discount: 10% off for military personnel, veterans, and seniors

Discounts cannot be combined. Please mention eligible discounts when signing up or contact our customer service team to apply them to your account.

We accept the following payment methods:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards

For commercial clients, we also accept checks and can provide invoicing options.

All payments are processed securely through our encrypted payment system. We do not store your complete credit card information on our servers.

You can cancel your service at any time with no cancellation fees. To cancel:

1. Log into your customer portal and select "Cancel Service"
2. Call our customer service team
3. Email your cancellation request to our support address

We request at least 7 days' notice for cancellations. If you've prepaid for services that haven't been performed, we'll issue a prorated refund for the remaining balance.

We value your feedback and would appreciate knowing the reason for cancellation, though this is entirely optional.

Our 100% Satisfaction Guarantee means that if you're not completely satisfied with our service, we'll make it right. If you find that we've missed areas or the service wasn't up to standard, we will:

1. Return to re-clean your yard at no additional charge
2. Address any specific concerns or issues you've identified
3. Ensure the problem doesn't recur in future services

Please notify us within 24 hours of your service completion if you're dissatisfied for any reason. We'll schedule a re-clean at the earliest possible opportunity.

This guarantee applies to all our residential and commercial services.

Yes, all our technicians undergo a comprehensive screening process before joining our team:

• Full criminal background check
• Verification of employment history
• Reference checks
• Drug screening

Our technicians are also fully trained in our service protocols, safety procedures, and customer service standards before performing service on their own.

We take the security and safety of our customers and their property very seriously and hold our team to the highest standards of professionalism and integrity.

Yes, we are fully licensed and insured:

• Business license in all service areas
• General liability insurance ($2 million coverage)
• Workers' compensation insurance
• Commercial auto insurance

Our insurance protects both our team and your property. In the unlikely event that any damage occurs during service, our insurance coverage ensures you're fully protected.

We're happy to provide proof of insurance upon request.

We take your privacy seriously and have implemented strict policies to protect your personal information:

• We never sell or share your personal information with third parties
• Your contact and payment information is stored securely using encryption
• Photos taken during service (for quality control) are stored securely and deleted after 30 days
• We maintain physical, electronic, and procedural safeguards to protect your information

Our technicians are trained to respect your privacy and property during service. They will never enter your home without explicit permission, and any information about your property or pets is kept confidential.

You can view our complete privacy policy on our website or request a copy from our customer service team.